To tell us your payment query:

1. Complete this form
2. Press ‘Send’
3. We'll acknowledge your payment query and let you know of any next steps

So we can verify your identity and understand your payment query, you'll need to complete the form in full.
This may take up to 10 minutes.
Once completed, we'll acknowledge your payment query and any next steps within the next 10 working days.

To find out more about our Privacy Policy click here.