If your premium has not been paid and the Direct Debit has not been cancelled, we'll automatically try to take the payment again. We will contact you if any further action is required.

If you prefer not to wait for us to try to take the payment again, you can cancel your Direct Debit with your bank and set up a new one on My Account. Alternatively call our payments line. We may ask you to answer some questions about your health in order to reinstate your policy.

Related Article: I can't afford to keep paying my premiums, can you help?