If you have received a call from a Financial Advisor that wants to review your policy with you then, consider the following before deciding how you wish to proceed:

  • Is the caller your current Financial Advisor or the Company/ Person that sold the policy to you initially? - As a customer of a particular Financial Advisor, they may call occasionally to assess that the policy you have been sold is still meeting your needs.
  • Have you received a letter from Legal & General recently, informing you that the Financial Advisor who sold your policy is no longer trading or no longer has a business relationship with Legal & General? - If so, and you have not chosen to 'opt out', then you may receive a call from a company called 'Top Quote'. They are an external company, approved by the Financial Conduct Authority (FCA), that can offer financial advice to assess whether the policy that you have is still meeting your needs.

(In both of these instances above, the Financial Advisor will have access to details about your policy and they will be able to discuss and confirm your policy details to you during your conversation)

  • Is the call unexpected or from anybody else unknown to you? - It is possible that you have been contacted by somebody not associated with your policy or Legal & General. An early indication of this is often that the caller will only have limited information about you when they call (often obtained through marketing databases). They will not have access to your policy details and will ask questions to establish what cover you already have in place. The call may not necessarily be fraudulent, but to protect your identity you may wish to confirm the callers credentials before deciding how you wish to proceed. Registered Financial Advisors will be listed on the Financial Conduct Authority (FCA) website.

If you have any additional concerns regarding this, or wish to report fraudulent activity, please contact us. 

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