Cost of Living - Frequently Asked Questions (FAQ's)

We're here for you.

With the rising cost of living, we know life can be difficult for some right now. We’re here to help you through it.

For more about how we can help, choose an option below:

Cost of living - Customer support page

How do I request a Copy Policy Document?

How do I access My Account?

How can I get advice?

Support Hub


How can I change my Direct Debit details?

Can I take a Payment Holiday?

I can't afford to keep paying my premiums, can you help?

I have missed a payment what do I need to do?

What can I do if I don't want to cancel my policy, but I just can't afford it right now?

I'm thinking about cancelling my policy

How long does it take to cancel my Life Insurance?

Policy Benefits

Life Insurance - Wellbeing support

Over 50 Life Insurance - Wellbeing support

What is Funeral Payment Pledge?

Policy Changes

Can I make changes to my policy?

Can I change my policy in the future?

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