As a business, our purpose has always been to offer services and products that support you when you need it most. This, together with the safety of our staff, remains our primary focus during this difficult time.

We are ensuring that our website and MyAccount have all the most up to date information for you. This will be the best and quickest way for you to find any information you need.

If you can’t find the answer to your question here, then our phone lines are open  but we would like to apologise that there may be a longer wait time than we would usually expect due to the impact of Covid 19. 

Please remember you can access all of your documents on My Account including updating direct debit and contact details, simply visit or alternatively speak to your financial adviser.

We will endeavour to keep as many agents on the phone as possible during this period, but our call centre hours are subject to change.


Current Opening hours (subject to change)

Sales Enquiries – Mon to Fri 8.30am - 6.00pm 

Existing Customers – Mon to Fri 9.00am - 6.00pm

Claims – Mon to Fri 9.00am - 5.00pm