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The easiest way to notify us about a claim is to use the new claims journey in My Account.


What information will you need?

To let us know about a claim, you'll need to provide the following:

  • Policy number (this can be found on your policy document or on your direct debit)
  • Details of your diagnosis / illness
  • Contact details of your GP / Medical Consultant



What happens next?

  • Our team will carry out some basic checks. Sometimes we may need to send out a form for you to complete and return to us
  • We'll then assess your claim; this may include writing out to the GP, Employer or any other involved parties for additional information
  • We’ll keep you updated throughout the whole process

Please continue to pay your premiums whilst the claim is being assessed.
Frequently Asked Questions


Make a claim:
Choose a contact method below: