Support Hub

Most queries can be answered instantly by typing your question into the search field above.
If you still need to contact us, choose an option below so that we can help with your request:

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Get your policy documents

If you’d like to know more about your policy, you can access your Policy Documents below:

Get my Policy Documents

Change your address

If you’d like to change your address, choose an option below:

My new address is a UK address

My new address is an Overseas address

Change your payment details

If you’d like to change your payment details and / or collection date, choose an option below:

Change my payment details

Change my payment date

Payment queries

If you’d like to query your payments and / or take a Payment Holiday, choose an option below:

I have a payment query

I want to take a Payment Holiday

Change your personal details

If you’d like to update personal details like your name or date of birth, click below:

Change my personal details

Make a further disclosure

If you've discovered that information you provided as part of your application was incorrect or incomplete, click below:

Make a further disclosure

Make a complaint

If you’d like to make a complaint, click below:

Make a complaint

Make a claim

If you need to make a claim, choose an option below:

Make an Over 50s Life Insurance claim

Make a claim

Trust queries

If you need to set up a new Trust or enquire about an existing one, click below:

I have a Trust query

Thinking about cancelling your policy

If you're thinking about cancelling your policy, click below:

I'm thinking about cancelling my policy

Something else

If you need to contact us about anything else, click below:

I have a query about something else