How to make a claim:

When you let us know about a claim, please provide us with the following:

  • Policy number
  • Name of the person who has died
  • Cause, date and place of death (if known)
  • Who you are and your relationship to the deceased
  • Who the legal next of kin is (if known)

What happens next?

  • Please call us and our team will carry out some basic policy checks
  • Please have to hand the death certificate (if available) when you call us, or details of the circumstance of the death
  • By speaking over the telephone we're able to obtain as much information as possible to start the claim and can progress it more quickly
  • We'll assess your claim; this may include writing to the GP, Coroner (or procurator fiscal) and any other involved parties for additional information
  • We’ll keep you updated throughout the whole process

Frequently Asked Questions

Useful Links

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Make a claim: